Update of the arrangements for submitting requests and complaints (Article 90(1) and (2) of the Staff Regulations) and requests for assistance (Article 24 of the Staff Regulations)

This information updates the information published on 10 September 2004 (Administrative Notice No 110-04)

The modifications are notably:

• you should choose only one means of submitting your complaint/request, from the four means available (email, fax, post or handed in personally);
   
• you should submit only one copy of your complaint/request.

Furthermore, in an attempt to give staff a clearer understanding of the provisions of the Staff Regulations and their implications the Appeals Unit has set up a new telephone help desk for all those covered by the Staff Regulations. The number to ring is [+32-2-29] 66662 and the line is open from 09.00 to 12.30 and from 14.30 to 17.00.

The help desk service is already up and running. Callers will be given information both on legal and procedural matters, including how to file requests or complaints or the departments responsible for certain decisions (thus complementing information available on Intranet).

The Appeals Unit will not, however, as part of the help desk service, compile files or examine any documents which callers might subsequently include in an Article 90 request or complaint.

See the complete text of the updated arrangements for submitting requests, complaints and requests for assistance (link to the Word document) .

Please visit the Pers Admin website for more information on requests and complaints (http://www.cc.cec/pers_admin/appeals/index_en.html ).